Returns & Refunds

Refunds will be assessed on the individual merit of the concern raised by the customer. We adopt fair policies to ensure a good experience based on fairness is presented in all outcomes.

Declined Refunds will result when a customer changes their mind about a product they have purchased based on little rationale or financial issues or/and shipping time frames. We may decide to decline a refund request.

Do not contact Afterpay or your bank as they do not refund you. You may be charged fees from a collector if you receive items and you do not pay on receipt through the payment gateways provided.

Upon receiving the product, we will take the required action which includes thorough testing of the goods to ensure that the item has not be altered or tampered with in any way. We cannot refund the original delivery costs relating to the return of non-faulty product

To be eligible for a return or refund (if approved), your item must be in the same condition that you received it. It must also be in the original packaging.

We may ask for photo evidence before commencement of the return in order to ascertain whether the claim by the customer is correct or accurate or whether a mistake has been identified. Detailed photos clearly showing the discrepancy are required if requested. Poor quality photos are not adequate.

Goods purchased by the customer, are in transitory states and have accepted delivery costs to Hallmark Jewellers  – purchases are bound by a purchase agreement and cannot be refunded until items are returned.

Customers are responsible for reading the shipping terms before completing purchases. We operate and adopt fair policies to protect both the customer and Hallmark Jewellers from an unfair transaction under The Australian Competition and Consumer Commission guidelines. 

For more information:

To complete your return, we require a receipt or proof of purchase.

Any item that is returned more than 14 days after delivery – no refunds are applicable

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund – assessed on a case by case basis.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your
original method of payment, within an acknowledged or identified time frame, ie; Afterpay or Credit Card of origin.

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns are to be mailed to:

Hachia Pty. Ltd. PO Box 215 Rundle Mall South Australia 5000