FAQ’s

No. A declined refund will result when a customer changes their mind about a product they have purchased based on little rationale or financial issues or/and shipping time frames.

We offer FREE shipping in Australia. Free shipping on all orders. No minimum purchase required.

Your free shipping offer is valid for all orders, no minimum purchase required. Packages will ship for FREE using Australia Post Platinum Express Post Service. 

We charge a flat rate for international shipping of $45 AUD.

Parcels will be sent in a pre-paid satchel with Australia Post and will have a tracking number.

Please allow 7-21 business days for delivery.

All orders will be sent no later 24 hours after your payment is received. Delivery takes 1 to 2 business days using Australia Post Platinum Express Post Service. Hallmark Jewellers and Australia Post does not provide a guarantee of your delivery.

Deliveries are next business day delivery to all addresses within the Australia Post delivery network. For more information on delivery times outside of this network you can check online at http://auspost.com.au/personal/next-business-day-delivery-networks.html

Please make sure someone is at the address provided during business hours to ensure delivery. If there is no one at the address Australia Post will leave a collection card and your parcel and will need to be collected from your local post office.

Yes. After online payment is received, you will receive an email with your order confirmation and tracking number. Orders can be tracked online at www.auspost.com.au/track/ for Australian deliveries and  International deliveries.

Once it is ordered and posted to your nominated delivery address, there is nothing Hallmark can do to recover the item. If you have already received an order with a tracking number this cannot be changed.

No. Declined Refunds will result when a customer changes their mind about a product they have purchased based on little rationale or financial issues or/and shipping time frames. 

All pre-owned jewellery that we sell is cleaned, polished, overhauled and fit for purpose before being on sold. We only offer a warranty if the goods received are not as described and we are notified within 24 hours of receipt.  Watches have a 60 day warranty on all parts (not including batteries). If the goods have been damaged after delivery, or if any attempt has been made to change the product or the product has been dropped or broken the refund policy will not apply to the goods.

We accept Visa, Mastercard, Pay Pal and Afterpay (online only)

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  All online credit card transactions performed on this site are secured payments. For more information please refer to our terms and conditions.

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